Shipping Policy

Orders placed through voqzemx.com are processed after successful payment authorization and order confirmation.

Processing includes reviewing order information, preparing the selected jewelry items, and arranging shipment through the applicable fulfillment service.

Processing times may vary depending on order volume, item availability, payment verification, and other operational circumstances.

Order processing and shipping transit are separate stages. An order confirmation does not necessarily mean the package has already been dispatched.

For orders shipped to the United States, delivery estimates depend on the destination, selected shipping method, and carrier arrangements.

Any estimated delivery window shown during checkout or in shipping communications is provided for guidance and is not a guaranteed delivery date unless expressly stated.

Delivery may be affected by carrier operations, customs procedures where applicable, local transportation conditions, public holidays, and other circumstances beyond our reasonable control.

Shipping charges, where applicable, are calculated according to the shipping destination and available delivery options.

The applicable shipping cost is displayed during checkout before you complete your purchase.

If a shipping promotion or free-shipping offer is available, its eligibility requirements will be communicated through the relevant offer or checkout information.

Orders may be prepared and dispatched through the fulfillment arrangements used for the selected jewelry items.

Depending on product availability and fulfillment arrangements, items in the same order may occasionally be shipped separately.

If an order is dispatched in more than one shipment, the packages may arrive on different dates.

Our registered business address is provided for company identification and should not automatically be treated as a shipping warehouse or return destination.

Once your order has been dispatched, tracking information may be provided when available through the shipping carrier.

Tracking information allows customers to review available shipment updates during transit. The timing and frequency of updates depend on the carrier.

Tracking information may not appear immediately after dispatch and may require additional time to become active.

If you have questions about your shipment, please contact service@voqzemx.com and include your order number.

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify your recipient name, street address, apartment or unit number where applicable, city, postal code, and contact details before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible at service@voqzemx.com.

Address changes may not be possible once an order has entered fulfillment or has been dispatched.

Delivery availability for P.O. Boxes, APO/FPO addresses, and U.S. territories depends on the shipping services available for the order.

Certain carriers or delivery methods may have restrictions affecting these destinations.

If you are uncertain whether your address can be served, please contact our customer support team before placing your order.

Tracking updates are provided by the shipping carrier and may not always appear in real time.

A shipment may continue moving through the delivery network even when the tracking status has not changed for a period of time.

If tracking remains inactive or you are concerned about the progress of your order, please contact us with your order number and tracking details.

If you believe your jewelry shipment has been lost in transit, please contact our customer support team.

Include your order number, delivery address, and any available tracking information so we can review the circumstances.

We may need to review the carrier's delivery records or request additional information before determining the appropriate next steps.

If your tracking information indicates that your package has been delivered but you cannot locate it, please first review the delivery details.

We recommend checking:

• The shipping address provided during checkout.
• Your mailbox, parcel locker, or designated delivery location.
• Secure areas near the delivery address.
• Any available delivery confirmation provided by the carrier.

If you are still unable to locate the package, please contact the shipping carrier and our customer support team.

If your order arrives with damaged jewelry, a missing item, or an incorrect product, please contact us at service@voqzemx.com.

To help our team review the issue, please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the affected jewelry.
• Photographs of the packaging and shipping label, where applicable.

Any return, replacement, or refund request will be reviewed according to our Return & Refund Policy .

International shipments may be subject to customs inspection, import duties, taxes, or other charges imposed by the destination country or region.

Unless expressly included in the checkout total, such charges may be collected separately by the relevant customs authority or delivery provider.

Customers should review any applicable import requirements for their destination before placing an order.

Customs procedures may also affect delivery timing.

International shipping availability depends on the destination and the delivery services supported at checkout.

International orders may experience different transit times because of customs processing, carrier networks, local delivery procedures, and other destination-specific requirements.

Where international shipping is available, applicable shipping charges will be presented during checkout.

Customers are responsible for reviewing any applicable import restrictions or additional charges associated with their destination, unless otherwise expressly stated.