Contact Us

Please include your order number and the email address used during checkout when contacting us about an existing order. Providing these details helps our customer support team locate your purchase more efficiently.

If you have questions about your jewelry order, order confirmation, or delivery information, please contact us at service@voqzemx.com.

If your item arrives damaged, defective, incorrect, or incomplete, please contact our customer support team so we can review the issue.

For jewelry-related order concerns, including an incorrect item, missing piece, or visible damage, please provide the following information when contacting us:

• Your order number.
• The email address used for your order.
• A clear description of the issue.
• Relevant photographs of the jewelry, packaging, or affected item, where applicable.
• A photograph of the shipping label and exterior packaging, if available.

After reviewing the information, our customer support team will explain the appropriate next steps according to our applicable store policies.

Please contact our customer support team before arranging a return for any jewelry purchased from 𝒗𝒐𝒒𝒛𝒆𝒎𝒙™.

Do not automatically send returns to our registered business address. Once your request is reviewed, our customer support team will provide the appropriate return instructions and any applicable return address.

For more information about return eligibility and refund procedures, please review our Return & Refund Policy .

We aim to respond to customer inquiries within 24 hours. Response times may vary depending on inquiry volume, the nature of the request, and the information required to review your question.

Our customer service hours are 8:00 AM – 10:00 PM Daily. To help us assist you efficiently, please provide complete and accurate details when contacting our team.