Terms of service

These Terms and Conditions apply to purchases and related transactions made through voqzemx.com.

The online store operates under the brand 𝒗𝒐𝒒𝒛𝒆𝒎𝒙™ and is operated by Yongchun County Mingjun Trading Co., Ltd.

By placing an order through our website, you agree to the applicable purchasing conditions described on this page.

These terms should be read together with our other store policies, including our Shipping Policy, Return & Refund Policy, Privacy Policy, and Payment & Security page.

𝒗𝒐𝒒𝒛𝒆𝒎𝒙™ offers designer-style jewelry featuring contemporary silhouettes, minimalist details, and fashion-forward design influences.

Product descriptions, photographs, specifications, available variations, and prices are presented on the relevant product pages.

Customers should carefully review the selected jewelry item's description, dimensions, materials, finish, and other available details before purchasing.

We may update product information or availability as necessary, subject to applicable law.

We aim to represent our jewelry accurately through product photography and written descriptions.

However, slight differences in color, finish, texture, or appearance may occur because of lighting conditions, photography, screen settings, or normal product variations.

Such differences do not automatically indicate a manufacturing defect.

If you believe the jewelry received is incorrect or defective, please contact our support team for assistance.

Jewelry availability may change according to inventory, product variations, and fulfillment arrangements.

Displaying a product on our website does not guarantee its availability at the time an order is processed.

If an ordered item becomes unavailable, we may contact the customer to discuss the available options, including an appropriate refund where applicable.

When placing an order through our online store, customers are responsible for reviewing the selected items, quantities, variations, delivery details, and payment information.

Please ensure that all information submitted during checkout is accurate and complete.

Inaccurate or incomplete information may affect order processing, delivery, or our ability to contact you about your purchase.

An order submitted through checkout may be subject to payment verification and acceptance.

After an order is submitted, an order confirmation may be sent to the email address provided during checkout.

An automated acknowledgment of an order does not necessarily mean that the order has completed all required verification or fulfillment checks.

We may need to contact customers regarding payment verification, product availability, address clarification, or other order-related matters.

If an order cannot be fulfilled, we will address any payment already collected in accordance with applicable law and the relevant circumstances.

Product prices are displayed on our website and may be updated from time to time.

The amount payable for an order is determined by the applicable checkout information.

Depending on the order and destination, additional charges may include shipping fees, taxes, or other applicable amounts.

Customers should review the final checkout summary before completing payment.

Any import duties or charges not included at checkout may be subject to the destination's applicable rules.

Payment methods available for an order are displayed during checkout.

Payment processing may be performed by third-party payment service providers and may be subject to authorization or security verification.

Customers are responsible for using an authorized payment method and providing accurate payment information.

Additional information is available in our Payment & Security policy.

Orders are prepared for shipment after applicable payment and order processing requirements have been completed.

Processing and delivery times may vary depending on item availability, shipping destination, carrier arrangements, and other operational factors.

Any delivery estimates provided are intended as guidance unless a guaranteed delivery commitment is expressly stated.

For additional information, please review our Shipping Policy .

Customers must provide accurate delivery information when placing an order.

Please verify the recipient name, shipping address, postal code, and contact details before submitting checkout.

If an address correction is needed, please contact our customer support team as soon as possible.

Address changes may not be possible after an order has entered fulfillment or has been dispatched.

Delivery-related concerns will be reviewed in accordance with our Shipping Policy and applicable law.

If you need to cancel or modify an order, please contact us as soon as possible after placing it.

Whether a change can be made depends on the order's processing and fulfillment status.

Once an order has been dispatched, cancellation or modification may no longer be possible.

If an order cannot be canceled, an eligible return may be requested under our Return & Refund Policy.

Eligible jewelry return requests may be submitted within 30 days of delivery , subject to the conditions described in our Return & Refund Policy.

Return eligibility may depend on the condition of the jewelry, the type of item, the reason for return, and applicable legal requirements.

Customers should contact our support team before sending any item back.

Approved refunds are generally processed through the applicable payment arrangements.

For complete instructions, please review our Return & Refund Policy .

If your jewelry arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and relevant photographs where available.

We will review the information and advise on the appropriate next steps under our policies and applicable law.

Nothing in these terms removes any mandatory rights available for faulty or incorrectly supplied goods.

Customers are encouraged to handle and care for their jewelry in accordance with the relevant product information and any care instructions provided.

The appearance and condition of jewelry may be affected by handling, storage, exposure to moisture, chemicals, friction, or other environmental factors.

Damage resulting from improper use, unauthorized alteration, or avoidable misuse may affect eligibility for certain standard return requests.

This does not restrict any applicable statutory rights concerning defective products.

Personal information provided during checkout or customer service communications may be processed for order fulfillment, payment processing, delivery, support, and other relevant purposes.

Our handling of personal information is described in our Privacy Policy .

Customers are encouraged to review that policy to understand relevant privacy practices and available rights.

The website's applicable text, photographs, graphics, product descriptions, design elements, and branding are subject to intellectual property rights.

Such materials may not be reproduced or commercially exploited without appropriate permission, except where permitted by applicable law.

Additional conditions concerning website use and intellectual property are described in our Terms of Use .

To the extent permitted by applicable law, liability arising from use of our website or transactions made through the store may be subject to applicable legal limitations.

We do not intend to exclude or restrict liability where doing so is prohibited by law.

Nothing in these Terms and Conditions is intended to eliminate mandatory consumer rights or remedies relating to defective, damaged, or incorrectly supplied goods.

Certain services associated with purchases may be provided by independent third parties.

These may include payment processing, delivery, and other services supporting store operations.

Third-party providers may maintain their own terms, policies, and service requirements.

Customers should review relevant third-party information when applicable.

These Terms and Conditions are subject to applicable laws and relevant legal requirements.

Mandatory consumer protection rules that apply in a customer's jurisdiction are not intended to be excluded by these terms.

If a dispute arises concerning a purchase, customers are encouraged to contact our support team so the matter can be reviewed.

Any unresolved dispute will be subject to applicable law and relevant jurisdictional requirements.

We may revise these Terms and Conditions from time to time to reflect changes in our business operations, website services, or applicable legal requirements.

The current version will be made available on voqzemx.com.

Changes will not override any mandatory rights or obligations that apply to previously completed transactions.

If you have questions about these Terms and Conditions or a purchase made through our store, please contact our customer support team.

Email: service@voqzemx.com

Phone: +86 20 62102419

Customer Service Hours: 8:00 AM – 10:00 PM Daily

For order-related inquiries, please include your order number and a clear description of the assistance you need.