Return & Refund Policy

At 𝒗𝒐𝒒𝒛𝒆𝒎𝒙™, eligible jewelry items may be requested for return within 30 days of delivery.

To request a return, please contact our customer support team within this period and provide the relevant order information.

Return requests submitted outside the applicable return window may not be accepted, except where required by applicable law.

Before sending an item back, please contact our customer support team at service@voqzemx.com.

Please include:

• Your order number.
• The email address used during checkout.
• The name of the jewelry item you wish to return.
• The reason for your return request.
• Clear photographs of the item if the request involves damage, defects, or an incorrect product.

Our team will review the information and advise whether the item is eligible for return under this policy.

If the request is approved, we will provide the applicable return instructions.

To qualify for a return, jewelry must generally meet the following conditions, unless otherwise required by applicable law:

• The return request is submitted within the stated return period.
• The item is unused, unworn, and in its original condition.
• The jewelry has not been altered, modified, or intentionally damaged.
• Original packaging, included accessories, and any applicable product components are retained.
• The customer can provide proof of purchase or the relevant order details.

Returned items may be inspected after receipt to determine whether they meet the applicable return conditions.

Items showing signs of wear, alteration, misuse, or damage unrelated to a reported product issue may not qualify for a standard return.

Our designer-style jewelry collection includes a range of finishes, textures, sculptural forms, and decorative details.

Slight differences in appearance may occur because of lighting, photography, screen settings, or normal product variations.

If you believe your jewelry has a genuine manufacturing defect or does not match the product received, please contact us with clear photographs and your order information so the matter can be reviewed.

After your return request has been reviewed and approved, our customer support team will provide the appropriate return instructions and destination.

The registered company address displayed on this website is provided for business identification and is not automatically an authorized return location.

Returns sent without prior authorization may be delayed, refused, or unable to be processed.

Certain jewelry items may not be eligible for a standard return because of their condition, customization, or applicable hygiene requirements.

Examples may include:

• Jewelry that has been worn, used, altered, or damaged after delivery.
• Personalized or custom-made jewelry where the relevant exclusion was disclosed before purchase.
• Earrings or other jewelry subject to applicable hygiene-related return restrictions.
• Items missing essential components or original accessories, where this prevents the item from meeting return conditions.

Any exclusions are subject to applicable consumer protection laws. This policy does not remove rights that customers may have for faulty, damaged, or incorrectly supplied goods.

Please inspect your jewelry order after delivery. If an item arrives damaged, defective, incorrect, or incomplete, contact us as soon as reasonably possible.

Please email service@voqzemx.com with your order number, a description of the issue, and supporting photographs where available.

Our team will review the information and advise on an appropriate resolution, which may include a replacement, return, or refund depending on the circumstances and applicable law.

Please do not dispose of the affected item or its packaging before receiving further instructions if they are needed to review your request.

Return shipping costs depend on the reason for the return and the applicable circumstances.

For approved standard returns requested because of a change of preference, the customer may be responsible for return shipping costs.

Where a return is required because of a verified defective, damaged, or incorrect item, our support team will explain the applicable shipping arrangements and any available remedy.

We recommend using a shipping method that provides tracking and retaining proof of shipment until the return process has been completed.

To protect returned jewelry during transit, please package the item securely and follow the instructions provided by our customer support team.

Where applicable, include the original packaging, accompanying accessories, and any return information requested by our team.

Please retain your shipping receipt and tracking information until your return has been received and reviewed.

Once an authorized return has been received, the jewelry may be inspected to verify that it meets the applicable return conditions.

We will notify you of the outcome of the review and whether a refund has been approved or declined.

If approved, the refund will be processed using the applicable payment arrangements. The time required for funds to appear may depend on your bank or payment provider.

Approved refunds are normally issued to the original payment method used for the purchase, where supported by the payment provider.

The amount refunded will depend on the approved return and any applicable shipping or other charges disclosed under this policy and permitted by law.

Depending on the payment provider, additional processing time may be required before the refund appears in your account.

If you have questions about an approved refund, please contact service@voqzemx.com with your order number.

Exchange requests are subject to product availability and the circumstances of the original order.

If you would like a different jewelry style or variation, please contact our customer support team before returning the original item.

Our team will advise whether an exchange can be arranged or whether a return and separate purchase would be more appropriate.

Cancellation requests should be submitted as soon as possible after an order has been placed.

If you wish to cancel an order, please contact service@voqzemx.com and include your order number.

Cancellation depends on the order's processing and fulfillment status. Once an order has been dispatched, cancellation may no longer be possible.

If cancellation is unavailable, any subsequent return request will be reviewed according to this Return & Refund Policy.

This policy is intended to explain our standard return and refund procedures for purchases made through voqzemx.com.

Nothing in this policy is intended to exclude or restrict any non-waivable rights or remedies available to consumers under applicable law.

If you have questions about your rights or the application of this policy to your order, please contact our customer support team.