Contact information

/* ========================================== VOQZEMX โ€” CONTACT US Burgundy / Champagne Gold / White Shopify HTML Policy Page ========================================== */ .vq-contact{ --vq-wine:#651d32; --vq-deep:#401321; --vq-gold:#d4aa54; --vq-yellow:#f3d67f; --vq-white:#ffffff; --vq-text:#30252a; --vq-muted:#776b70; --vq-line:#eadfe1; max-width:1120px; margin:0 auto; padding:18px 24px 85px; color:var(--vq-text); background:#ffffff; font-family:Arial,Helvetica,sans-serif; line-height:1.85; } .vq-contact, .vq-contact *{ box-sizing:border-box; } .vq-contact h2, .vq-contact h3, .vq-contact h4, .vq-contact p{ margin-top:0; } .vq-contact h2, .vq-contact h3, .vq-contact h4{ font-family:Georgia,"Times New Roman",serif; font-weight:400; } .vq-contact a{ color:inherit; text-decoration:none; } .vq-contact .vq-eyebrow{ display:block; margin-bottom:15px; color:var(--vq-yellow); font-size:10px; font-weight:700; letter-spacing:2.5px; text-transform:uppercase; } /* HERO */ .vq-contact .vq-hero{ position:relative; overflow:hidden; border-radius:14px; padding:65px 62px; background: radial-gradient( circle at 94% 4%, rgba(243,214,127,.18), transparent 37% ), linear-gradient( 130deg, #461423, #75263e 68%, #4c182a ); color:#ffffff; } .vq-contact .vq-hero:after{ content:""; position:absolute; right:-110px; bottom:-170px; width:380px; height:380px; border:1px solid rgba(243,214,127,.25); border-radius:50%; pointer-events:none; } .vq-contact .vq-hero h2{ position:relative; z-index:1; max-width:800px; margin-bottom:24px; font-size:clamp(37px,5vw,65px); line-height:1.13; letter-spacing:-1.6px; color:#ffffff; } .vq-contact .vq-hero h2 em{ color:var(--vq-yellow); font-style:normal; } .vq-contact .vq-hero p{ position:relative; z-index:1; max-width:760px; margin:0; color:#f5e8ec; font-size:14px; line-height:1.95; } /* CONTACT CARDS */ .vq-contact .vq-contact-cards{ display:grid; grid-template-columns:repeat(3,minmax(0,1fr)); gap:14px; margin:17px 0 45px; } .vq-contact .vq-contact-card{ padding:26px 22px; border:1px solid var(--vq-line); border-top:3px solid var(--vq-gold); border-radius:9px; background:#ffffff; } .vq-contact .vq-contact-card .vq-card-number{ display:block; margin-bottom:12px; color:#9c7130; font-size:10px; font-weight:700; letter-spacing:1.5px; } .vq-contact .vq-contact-card h3{ margin-bottom:12px; color:var(--vq-wine); font-size:22px; line-height:1.3; } .vq-contact .vq-contact-card p{ margin:0; color:var(--vq-muted); font-size:12px; line-height:1.85; overflow-wrap:anywhere; } .vq-contact .vq-contact-card strong{ display:block; margin-bottom:5px; color:var(--vq-text); font-size:13px; font-weight:600; overflow-wrap:anywhere; } /* EDITORIAL SECTIONS */ .vq-contact .vq-section{ display:grid; grid-template-columns:32% 68%; gap:22px; padding:33px 4px; border-bottom:1px solid var(--vq-line); } .vq-contact .vq-section-label{ display:block; color:#aa813c; font-size:10px; font-weight:700; letter-spacing:1.6px; text-transform:uppercase; } .vq-contact .vq-section h3{ margin:7px 0 0; color:var(--vq-wine); font-size:29px; line-height:1.25; } .vq-contact .vq-section-content{ padding-left:15px; } .vq-contact .vq-section-content p{ margin:0 0 15px; color:#62565b; font-size:14px; line-height:1.95; } .vq-contact .vq-section-content p:last-child{ margin-bottom:0; } .vq-contact .vq-section-content strong{ color:var(--vq-wine); } .vq-contact .vq-section-content ul{ margin:12px 0 18px; padding-left:20px; color:#62565b; font-size:13px; line-height:2; } .vq-contact .vq-section-content li{ padding-left:5px; margin-bottom:5px; } .vq-contact .vq-note{ margin-top:20px; padding:18px 20px; border-left:3px solid var(--vq-gold); border-radius:0 7px 7px 0; background:#fffaf0; color:#62565b; font-size:12px; line-height:1.9; } /* BUSINESS INFORMATION */ .vq-contact .vq-business{ margin-top:45px; padding:35px 38px; border-radius:13px; background:linear-gradient( 135deg, #451522, #6c2439 ); color:#ffffff; } .vq-contact .vq-business-top{ display:flex; align-items:center; justify-content:space-between; gap:18px; padding-bottom:21px; margin-bottom:12px; border-bottom:1px solid rgba(255,255,255,.2); } .vq-contact .vq-business-top span{ color:var(--vq-yellow); font-size:10px; letter-spacing:2px; text-transform:uppercase; } .vq-contact .vq-business h3{ margin:5px 0 0; color:#ffffff; font-size:29px; } .vq-contact .vq-business-brand{ color:#f5d987; font-size:15px; white-space:nowrap; } .vq-contact .vq-info-row{ display:grid; grid-template-columns:180px minmax(0,1fr); gap:20px; padding:14px 0; border-bottom:1px solid rgba(255,255,255,.14); } .vq-contact .vq-info-row:last-child{ border-bottom:0; } .vq-contact .vq-info-label{ color:#e4bd75; font-size:10px; font-weight:700; letter-spacing:1.1px; text-transform:uppercase; } .vq-contact .vq-info-value{ color:#fff7f9; font-size:13px; line-height:1.8; overflow-wrap:anywhere; } /* FINAL QUESTION */ .vq-contact .vq-question{ display:flex; align-items:center; justify-content:space-between; gap:22px; margin-top:20px; padding:23px 26px; border:1px solid #f0e0c1; border-left:4px solid var(--vq-gold); border-radius:8px; background:#fffaf0; } .vq-contact .vq-question h3{ margin-bottom:5px; color:var(--vq-wine); font-size:23px; } .vq-contact .vq-question p{ margin:0; color:#73666b; font-size:12px; } .vq-contact .vq-question a{ display:inline-flex; align-items:center; justify-content:center; flex-shrink:0; min-height:42px; padding:11px 19px; border-radius:5px; background:var(--vq-wine); color:#ffffff; font-size:11px; font-weight:700; letter-spacing:.5px; transition:background .2s; } .vq-contact .vq-question a:hover{ background:var(--vq-deep); } /* RESPONSIVE */ @media(max-width:700px){ .vq-contact{ padding:10px 15px 55px; } .vq-contact .vq-hero{ padding:42px 25px; } .vq-contact .vq-hero h2{ font-size:39px; } .vq-contact .vq-contact-cards{ grid-template-columns:1fr; gap:10px; margin-bottom:25px; } .vq-contact .vq-section{ grid-template-columns:1fr; gap:15px; padding:27px 0; } .vq-contact .vq-section-content{ padding-left:0; } .vq-contact .vq-business{ padding:26px 21px; } .vq-contact .vq-business-top{ align-items:flex-start; flex-direction:column; } .vq-contact .vq-info-row{ grid-template-columns:1fr; gap:5px; } .vq-contact .vq-question{ flex-direction:column; align-items:flex-start; } .vq-contact .vq-question a{ width:100%; } }
๐’—๐’๐’’๐’›๐’†๐’Ž๐’™โ„ข ยท CUSTOMER CARE

How can we help?

Have a question about one of our designer-style jewelry pieces, an existing order, shipping, or our store policies? Our customer support team is here to help you find the information you need and enjoy a smooth shopping experience with ๐’—๐’๐’’๐’›๐’†๐’Ž๐’™โ„ข.

01 / EMAIL SUPPORT

Send Us an Email

service@voqzemx.com

Contact our team for order questions, product information, or assistance with our store policies.

02 / PHONE SUPPORT

Call Our Team

+86 20 62102419

Our customer service team can assist with general inquiries about your shopping experience.

03 / SERVICE AVAILABILITY

Working Hours

8:00 AM โ€“ 10:00 PM Daily

Customer service is available daily during the hours listed above.

01 / ORDER ASSISTANCE

Questions About an Existing Order

Please include your order number and the email address used during checkout when contacting us about an existing order. Providing these details helps our customer support team locate your purchase more efficiently.

If you have questions about your jewelry order, order confirmation, or delivery information, please contact us at service@voqzemx.com.

02 / ORDER ISSUES

Problems With Your Order

If your item arrives damaged, defective, incorrect, or incomplete, please contact our customer support team so we can review the issue.

For jewelry-related order concerns, including an incorrect item, missing piece, or visible damage, please provide the following information when contacting us:

  • Your order number.
  • The email address used for your order.
  • A clear description of the issue.
  • Relevant photographs of the jewelry, packaging, or affected item, where applicable.
  • A photograph of the shipping label and exterior packaging, if available.

After reviewing the information, our customer support team will explain the appropriate next steps according to our applicable store policies.

Important: Please contact our customer support team before sending an item back. Return requests are subject to our Return & Refund Policy. An unauthorized return may not be processed as expected.
03 / RETURNS

Before Returning an Item

Please contact our customer support team before arranging a return for any jewelry purchased from ๐’—๐’๐’’๐’›๐’†๐’Ž๐’™โ„ข.

Do not automatically send returns to our registered business address. Once your request is reviewed, our customer support team will provide the appropriate return instructions and any applicable return address.

For more information about return eligibility and refund procedures, please review our Return & Refund Policy .

04 / CUSTOMER SERVICE

Response Time

We aim to respond to customer inquiries within 24 hours. Response times may vary depending on inquiry volume, the nature of the request, and the information required to review your question.

Our customer service hours are 8:00 AM โ€“ 10:00 PM Daily. To help us assist you efficiently, please provide complete and accurate details when contacting our team.

REGISTERED BUSINESS INFORMATION

Business & Contact Information

๐’—๐’๐’’๐’›๐’†๐’Ž๐’™โ„ข
Brand Name
๐’—๐’๐’’๐’›๐’†๐’Ž๐’™โ„ข
Legal Company Name
Yongchun County Mingjun Trading Co., Ltd.
Business Type
Limited Liability Company (Solely Owned by a Natural Person)
Owner / Legal Representative
Chen Xuexia
Registered Address
No. 737, Chu'an Village, Dapu Town, Yongchun County, Quanzhou City, Fujian Province, China
Store Website
voqzemx.com
Customer Support Email
service@voqzemx.com
Customer Support Phone
+86 20 62102419
Customer Service Hours
8:00 AM โ€“ 10:00 PM Daily

Still need assistance?

Find answers to common questions about jewelry orders, shipping, returns, and shopping with ๐’—๐’๐’’๐’›๐’†๐’Ž๐’™โ„ข.

VIEW FREQUENTLY ASKED QUESTIONS โ†’